Your trust is our responsibility
Your personal information is treated with the same care as your health, safeguarded with discretion, respect and unwavering confidentiality.
Book Appointment
Your personal information is treated with the same care as your health, safeguarded with discretion, respect and unwavering confidentiality.
Book Appointment
Last updated: 03.11.2025
At Neotia Bhagirathi Woman & Child Care Centre – New Town (“we”, “us”, “our”, “the Hospital”), accessible via website name (the “Website”), we are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose and safeguard your information when you visit our Website.
1. Information We Collect
We collect information in the following ways:
Information you provide to us directly. This includes when you submit forms (for example, “Book an Appointment”, “Find a Doctor”, contact forms), sign up for our updates, or otherwise communicate with us. Such information may include your name, email address, phone number, health-related queries, appointment preferences and other details you choose to provide.
Automatically collected information. When you visit our Website, we may collect certain information automatically, such as your device’s IP address, browser type, operating system, referring URLs, pages viewed and other usage information. We may also use cookies and similar tracking technologies to collect this data.
Third-party information. We may receive information about you from third-party services (for example, analytics platforms, advertising networks) when you use our Website.
2. How We Use Your Information
We use your information for various purposes, including to:
Process your appointment requests, doctor/department enquiries and hospital services.
Provide you with updates, newsletters, promotional materials or information about our services, if you have opted in.
Improve, operate and maintain our Website, and understand how users interact with it.
Monitor, prevent, and address technical issues, security breaches or other internal purposes.
Comply with legal obligations, regulatory requirements or internal policies.
3. Cookies and Tracking Technologies
We use cookies, web beacons, tracking pixels and similar technologies to recognise you, track uses of our Website, and gather information about your browsing behaviour. You can manage your cookie preferences via your browser settings or opt out of certain cookies; however, if you disable these technologies, some portions of the Website may no longer function properly.
4. Sharing Your Information
We may share your information in the following circumstances:
With service providers and vendors who perform functions on our behalf (for example, website hosting, analytics, email delivery). These service providers are only permitted to use your information as instructed by us and for our expressed purposes.
If required by law or regulation or in response to a valid legal request (e.g., subpoena, court order).
To protect and defend our rights, property or safety, our users or others.
In connection with a merger, acquisition, re-organisation or sale of assets of our Hospital where your information may be transferred as part of that transaction.
With your explicit consent or at your direction.
5. Data Retention
We will retain your personal information only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. After that, we will delete, anonymise or aggregate your data securely.
6. Security of Your Information
We implement appropriate technical, administrative and organisational measures to protect personal information under our control from unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your jurisdiction and applicable laws, you may have certain rights with respect to your personal information, including:
The right to access, correct or update your information.
The right to object to or restrict certain processing of your information.
The right to withdraw your consent (where the processing is based on consent) without affecting the lawfulness of processing before withdrawal.
The right to data portability.
The right to lodge a complaint with a supervisory authority.
If you wish to exercise any of these rights, please contact us via the details in Section 9 below.
8. Links to Other Websites
Our Website may contain links to other websites operated by third parties. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of every site you visit.
9. Contact Us
If you have questions or comments regarding this Privacy Policy or if you wish to exercise your rights with regard to your personal information, please contact us at:
Neotia Bhagirathi Woman & Child Care Centre – New Town
Premises No. 27-0327, Plot No. DG-20/17 & DG-20/21, Street No. 327, Action Area 1D, Kolkata – 700156, West Bengal, India
Phone: 033 6640 5012 / 5018, 9147728114
Email: connect.bnwccc@neotiahealthcare.com
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed of any changes. Your continued use of the Website after the posting of modifications constitutes your acceptance of the revised policy.
